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LeeAnn Shipowick represents the new wave of dental hygiene with ideas for promoting total body health in conjunction with the dental hygiene department. She began her own image consulting business with an emphasis on design, special events and marketing before starting work in many medical and dental practices to create a new "look" as well as providing active consultancy on image and marketing programs.
She is a motivator of people and excels in creating enthusiasm for dentistry. Her natural gifts lie in design and image management.
Leeann graduated from Loma Linda University with a Bachelor of Science degree in Dental Hygiene with a Speech Communications emphasis before starting her career in private practice and community health as a dental hygienist and practice business manager. LeeAnn has also worked in public dental health, using her design and PR skills to create interactive presentations for schools and also worked as the administrator of a large dental practice for many years in addition to consulting with other dental clinics to increase revenue and build their patient base.
LeeAnn is an international lecturer and is especially popular in North America where she continues to coach and consult with dental practices.
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LeeAnn Shipowick will present:
Dental Business Boot Camp
Saturday, April 10, 2010 @ 8:30 am
Program Audience: Dentists, Clinical Team, Business Team.
Program Objective: To help the practice team become proactive and more efficient with business systems, paper-work follow-up and patient care. This program will help practices to increase their production and efficiency in both the clinical and business departments while promoting professionalism and positive communication with patients and co-workers.
All delegates who are members of the business team members will be taught the following:
- How to answer and close the phone in a professional manner and how to book the patient
- Importance of notations for increased communication techniques
- Dealing with the tough customer
- Using commonsense in all situations
- The importance of establishing and enforcing the office policies
- Proper confirming techniques that work
- Learn how to create a short call list and actually use it
- Establishing and maintaining a contact list of pending treatment
- How to book treatment now, when it's needed… and not waiting on insurance responses
- Tracking estimates: Learn insurance rules and about the Alternate Benefits Clause
- Learn how to read and understand a financial statement
- Payment today! For assignment and non-assignment offices
- Computer reports, which ones to run and how to read them (day end and month end)
- Utilising the computer system to its optimum
- How to deal with outstanding accounts - start the year right and clean up the old accounts
- Tracking referrals - how to increase internal marketing
- Learn how to enjoy your job
If time permits, the Boot Camp will provide role-playing in the practice with the atendees.
The New Wave of Dental Hygiene
Sunday, April 11, 2010 @ 12:30 pm
In modern practice, questions have to be asked and answered. Is the hygiene department in most practices under utilised? Do we need our team to be confident so that they are able to package and promote all services? The response is that there is nothing more powerful than a strong hygiene department.
This program is geared to everyone within the dental office and will demonstrate their role in gaining patient acceptance by delivering consistency, communication and care by educating patients about risk factors and systemic disease.
- Consistency demonstrating the need for a periodontal program.
- Communication with use of positive terminology. Phraseology
- Care by keeping patients in health versus having them revert into active infection.
- Responsibility being shifted onto our patients to have them own their periodontal disease and their oral health
- Packaging and promoting total body health.
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