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Anita Jupp is one of the most sought after practice management speakers internationally with presentations which include the principles of teamwork; technology; patient education; motivation; communication; patient services and marketing illustrated with great humour and flair that is only seen at an Anita Jupp's program. Her lecture schedule includes programs hosted by many of the world's leading dental associations in North America, Europe, Asia and Australia. She has been the feature speaker at the American Dental Association session in Philadelphia.
She is an energetic and practical presenter, transforming employees into "a team" striving to achieve excellence. Anita achieves this through her entertaining style as she educates, leaving audiences enthusiastic and highly motivated about achieving greater levels of success in their professional and personal lives. At the heart of her presentations is Anita's overwhelming belief in people's abilities.
Anita is the recipient of a Fellowship Award, presented to her by the International Academy of Dental-Facial Esthetics which represents her outstanding contribution to business management in the international dental community.
Anita has published many articles some of which have been featured in many of the leading dental journals worldwide. She has written four books and has developed a series of training tools on CDs and CD-ROM. Anita opened Canada's first Advanced Dental Education Institute (ADEI) with training workshops for the entire team. As a global practice coach, Anita works with dental professionals, renewing their self-confidence and arming them with the latest tools and fresh insights to achieve success.
Anita was a featured guest at the Las Vegas Institute for Advanced Dental Studies for over a year.
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Anita Jupp will present:
Dental Business Boot Camp
Saturday, April 10, 2010 @ 8:30 am
Program Audience: Dentists, Clinical Team, Business Team.
Program Objective: To help the practice team become proactive and more efficient with business systems, paper-work follow-up and patient care. This program will help practices to increase their production and efficiency in both the clinical and business departments while promoting professionalism and positive communication with patients and co-workers.
All delegates who are members of the business team members will be taught the following:
- How to answer and close the phone in a professional manner and how to book the patient
- Importance of notations for increased communication techniques
- Dealing with the tough customer
- Using commonsense in all situations
- The importance of establishing and enforcing the office policies
- Proper confirming techniques that work
- Learn how to create a short call list and actually use it
- Establishing and maintaining a contact list of pending treatment
- How to book treatment now, when it's needed… and not waiting on insurance responses
- Tracking estimates: Learn insurance rules and about the Alternate Benefits Clause
- Learn how to read and understand a financial statement
- Payment today! For assignment and non-assignment offices
- Computer reports, which ones to run and how to read them (day end and month end)
- Utilising the computer system to its optimum
- How to deal with outstanding accounts - start the year right and clean up the old accounts
- Tracking referrals - how to increase internal marketing
- Learn how to enjoy your job
If time permits, the Boot Camp will provide role-playing in the practice with the atendees.
Beating the Economic Crunch
Sunday, April 11, 2010 @ 10:00 am
This program is designed to help take dental practices to the next level of success even during trying, and often frustrating economic times. The entire team is responsible for patient education related to the advantages of treatment and in converse they are consequences of not completing treatment using patient education tools. Underutilisation of computer software will also be discussed.
- Reviving lost revenue by streamlining business systems.
- Utilising the computer statistics and reports for practice analysis.
- Eliminate lost patients with computer tracking.
- 10 ways to eliminate lost revenue caused by inefficient computer use.
- Controlling overhead and spending in the practice.
- Help patients to maximise their insurance benefits and understand their dental coverage
- Collecting what you produce, eliminate accounts receivable.
- Improve patient presentations to maximise treatment acceptance.
- Internal cost effective marketing.
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